SW
SocialWinnersLab
ENTERTAINMENT • CANADA
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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use SocialWinnersLab.

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Last Updated
December 15, 2024

Our Privacy Principles

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Data Protection

We use industry-standard security measures to protect your information.

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Transparency

We clearly explain what data we collect and how we use it.

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Your Rights

You have control over your personal data and privacy settings.

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Purpose Limitation

We only collect data necessary for providing our entertainment service.

1 Information We Collect

We collect information to provide you with a safe and enjoyable entertainment experience. Here's what we collect and why:

Account Information

  • • Name and email address
  • • Date of birth (for age verification)
  • • Username and password
  • • Profile preferences

Gaming Data

  • • Game preferences and history
  • • Virtual credit transactions
  • • Achievement and progress data
  • • Session duration and frequency

Technical Information

  • • Device type and operating system
  • • Browser information
  • • IP address and location data
  • • Performance and error logs

Communication Data

  • • Support ticket conversations
  • • Chat messages (when applicable)
  • • Survey responses
  • • Marketing preferences

Age Verification:

We are required by Canadian law to verify that all users are 19 years or older. This information is used solely for compliance purposes and is securely stored.

2 How We Use Your Information

We use your information for the following purposes:

Service Provision

  • • Create and manage your account
  • • Provide access to games and features
  • • Process virtual credit transactions
  • • Enable social features and interactions
  • • Customize your gaming experience

Safety & Security

  • • Verify your age and identity
  • • Prevent fraud and abuse
  • • Monitor for responsible gaming
  • • Ensure platform security
  • • Comply with legal requirements

Improvement & Support

  • • Provide customer support
  • • Analyze usage patterns
  • • Improve our games and features
  • • Fix technical issues
  • • Develop new entertainment options

Communication

  • • Send important account updates
  • • Notify about new features
  • • Share responsible gaming resources
  • • Respond to your inquiries
  • • Send promotional content (with consent)

3 Information Sharing

Our Commitment:

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information in the limited circumstances described below.

When We May Share Information:

Service Providers

We work with trusted third-party companies that help us operate our platform, such as cloud hosting, analytics, and customer support services. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by law, such as in response to court orders, legal processes, or to comply with regulatory requirements in Canada.

Safety & Security

We may share information to protect the safety of our users, prevent fraud, or investigate potential violations of our Terms of Service.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to the same privacy protections.

4 Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

  • • SSL/TLS encryption for data transmission
  • • Encrypted data storage
  • • Secure server infrastructure
  • • Regular security audits
  • • Intrusion detection systems

Administrative Controls

  • • Limited access to personal data
  • • Employee privacy training
  • • Background checks for staff
  • • Incident response procedures
  • • Regular policy updates

Your Role in Security:

While we implement strong security measures, you also play a role in protecting your account. Use a strong, unique password and never share your login credentials with others.

5 Your Privacy Rights

Under Canadian privacy laws, you have several rights regarding your personal information. Here's what you can do:

Access & Portability

  • • Request a copy of your personal data
  • • Download your gaming history
  • • Export account information
  • • View data processing activities

Control & Correction

  • • Update your profile information
  • • Correct inaccurate data
  • • Manage communication preferences
  • • Control data sharing settings

Deletion & Restriction

  • • Request account deletion
  • • Delete specific data types
  • • Restrict data processing
  • • Withdraw consent

Objection & Complaints

  • • Object to data processing
  • • File privacy complaints
  • • Contact privacy authorities
  • • Request human review

How to Exercise Your Rights:

To exercise any of these rights, contact us at [email protected] or through our support system. We will respond to your request within 30 days and may need to verify your identity.

6 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Here's what you need to know:

Essential Cookies

Required for basic platform functionality:

  • • Authentication and session management
  • • Security and fraud prevention
  • • Load balancing and performance
  • • User preferences and settings

Analytics Cookies

Help us understand how you use our platform:

  • • Page views and user journeys
  • • Feature usage statistics
  • • Performance monitoring
  • • Error tracking and debugging

Functional Cookies

Enhance your gaming experience:

  • • Game preferences and settings
  • • Language and region settings
  • • Accessibility features
  • • Social features and interactions

Managing Cookies:

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

7 Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Active Accounts

  • • Account data: While account is active
  • • Gaming history: 3 years
  • • Support tickets: 2 years
  • • Analytics data: 2 years

Closed Accounts

  • • Personal data: Deleted within 30 days
  • • Legal compliance data: 7 years
  • • Aggregated analytics: Indefinitely
  • • Fraud prevention: 5 years

Automatic Deletion:

We automatically delete personal data when retention periods expire, unless we have a legal obligation to retain it longer. You can request earlier deletion by contacting us.

8 Contact Our Privacy Team

If you have questions about this Privacy Policy or want to exercise your privacy rights, we're here to help.

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Email

[email protected]

Response within 24 hours

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Phone

+1 (416) 789-PLAY

Mon-Fri: 9AM-6PM EST

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Mail

Privacy Officer
789 Entertainment Plaza
Toronto, ON M5H 2N2

Privacy Rights Requests

When contacting us about privacy matters, please include:

  • • Your full name and email address
  • • Description of your request
  • • Verification of your identity
  • • Specific data or time period (if applicable)

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

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Notification
We'll notify you of significant changes via email or platform notification
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Effective Date
Changes become effective 30 days after notification unless otherwise stated

Continued use of our platform after changes indicates acceptance of the updated Privacy Policy.